The Secret History of the U.S. Government’s Family-Separation Policy
As a therapist for children who are being processed through the American immigration system, Cynthia Quintana has a routine that she repeats each time she meets a new patient in her office in Grand Rapids, Michigan: She calls the parents or closest relatives to let them know the child is safe and well cared for, and provides 24-hour contact information.
This process usually plays out within hours of when the children arrive. Most are teens who have memorized or written down their relatives’ phone numbers in notebooks they carried with them across the border. By the time of that initial call, their families are typically worried, waiting anxiously for news after having—in an act of desperation—sent their children into another country alone in pursuit of safety and the hope of a future.
But in the summer of 2017, Quintana encountered a curious case. A 3-year-old Guatemalan boy with a toothy smile and bowl-cut black hair sat down at her desk. He was far too little to have made the journey on his own. He had no phone numbers with him, and when she asked where he was headed or whom he’d been with, the boy stared back blankly. Quintana scoured his file for more information but found nothing. She asked for help from an Immigration and Customs Enforcement officer, who came back several days later with something unusual: information indicating that the boy’s father was in federal custody.
At their next session, the boy squirmed in his chair as Quintana dialed the detention center, getting his father on the line. At first the dad was quiet, she told me. “Finally we said, ‘Your child is here. He can hear you. You can speak now.’ And you could just tell that his voice was breaking—he couldn’t.”
The boy cried out for his father. Suddenly, both of them were screaming and sobbing so loudly that several of Quintana’s colleagues ran to her office.
Eventually, the man calmed down enough to address Quintana directly. “I’m so sorry, who are you? Where is my child? They came in the middle of the night and took him,” he said. “What do I tell his mother?”
That same summer, Quintana was also assigned to work with a 3-year-old Honduran girl who gave no indication of how she’d gotten to the United States or where she was supposed to be going. During their first several sessions, the girl refused to speak at all. The muscles on her face were slack and expressionless. Quintana surmised that the girl had severe detachment disorder, often the result of a sudden and recent trauma.
Across her organization—Bethany Christian Services, one of several companies contracted by the American government to care for newly arrived immigrant children—Quintana’s colleagues were having similar experiences. Jennifer Leon, a teacher at Bethany, was at the office one day when the private company that transports children from the border delivered a baby girl “like an Amazon package.” The baby was wearing a dirty diaper; her face was crusted with mucus. “They gave the baby to the case manager with a diaper bag, we signed, that was it,” Leon recalled. (Leon rushed the baby to the hospital for an evaluation.)
Mateo Salazar, a Bethany therapist, went to his office in the middle of the night to meet a newly arrived 5-year-old Honduran girl. At first, the girl was stoic, but when the transportation-company employees started to leave, the girl ran after them, banging on the glass doors and crying as she fell to the ground. Salazar sat with her for two hours until she was calm enough to explain that her mother had made her promise—as Border Patrol agents were pulling them apart—to stay with the adults who took her no matter what, because they would keep her safe.
For more than a year, Quintana and her colleagues encountered cases like this repeatedly. To track down the parents of children in their care, they would scour American prisons and immigration detention centers, using clues from social media or tips from friends inside the government. They would struggle to explain to parents why their kids had been taken away or how to get them back. The therapists, teachers, and caseworkers would try to maintain their composure at work, but they would later break down in their cars and in front of their families. Many debated quitting their job. Though they were experts in caring for severely traumatized children, this was a challenge to which they did not know how to respond.
“I started questioning myself,” Quintana said. “Am I doing the correct thing by serving these kids, or am I contributing to the harm that’s being done?”
“It just seemed unreal to me,” she said of the moment she understood that these were not one-off cases. “Something that was not humane.”
during the year and a half in which the U.S. government separated thousands of children from their parents, the Trump administration’s explanations for what was happening were deeply confusing, and on many occasions—it was clear even then—patently untrue. I’m one of the many reporters who covered this story in real time. Despite the flurry of work that we produced to fill the void of information, we knew that the full truth about how our government had reached this point still eluded us.
Trump-administration officials insisted for a whole year that family separations weren’t happening. Finally, in the spring of 2018, they announced the implementation of a separation policy with great fanfare—as if one had not already been under way for months. Then they declared that separating families was not the goal of the policy, but an unfortunate result of prosecuting parents who crossed the border illegally with their children. Yet a mountain of evidence shows that this is explicitly false: Separating children was not just a side effect, but the intent.
Instead of working to reunify families after parents were prosecuted, officials worked to keep them apart for longer.
Over the past year and a half, I have conducted more than 150 interviews and reviewed thousands of pages of internal government documents, some of which were turned over to me only after a multiyear lawsuit. These records show that as officials were developing the policy that would ultimately tear thousands of families apart, they minimized its implications so as to obscure what they were doing. Many of these officials now insist that there had been no way to foresee all that would go wrong. But this is not true.
The policy’s worst outcomes were all anticipated, and repeated internal and external warnings were ignored. Indeed, the records show that almost no logistical planning took place before the policy was initiated.
It’s been said of other Trump-era projects that the administration’s incompetence mitigated its malevolence; here, the opposite happened. A flagrant failure to prepare meant that courts, detention centers, and children’s shelters became dangerously overwhelmed; that parents and children were lost to each other, sometimes many states apart; that four years later, some families are still separated—and that even many of those who have been reunited have suffered irreparable harm.
It is easy to pin culpability for family separations on the anti-immigration officials for which the Trump administration is known. But these separations were also endorsed and enabled by dozens of members of the government’s middle and upper management: Cabinet secretaries, commissioners, chiefs, and deputies who, for various reasons, didn’t voice concern even when they should have seen catastrophe looming; who trusted “the system” to stop the worst from happening; who reasoned that it would not be strategic to speak up in an administration where being labeled a RINO or a “squish”—nicknames for those deemed insufficiently conservative—could end their career; who assumed that someone else, in some other department, must be on top of the problem; who were so many layers of abstraction away from the reality of screaming children being pulled out of their parent’s arms that they could hide from the human consequences of what they were doing.
Congress, too, deserves blame, because it failed for decades to fill a legislative vacuum that anti-immigration officials moved to exploit. For too long, an overworked and underequipped border-police force has been left to determine crucial social, economic, and humanitarian policy. It should be no surprise that this police force reached for the most ready tool at its disposal: harsher punishments.
What happened in the months that led up to the implementation of Zero Tolerance—the Trump administration’s initiative that separated thousands of families—should be studied by future generations of organizational psychologists and moral philosophers. It raises questions that have resonance far beyond this one policy: What happens when personal ambition and moral qualm clash in the gray anonymity of a bureaucracy? When rationalizations become denial or outright delusion? When one’s understanding of the line between right and wrong gets overridden by a boss’s screaming insistence?
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